Service Advisor

L0767 Prestige Toyota of Ramsey; Ramsey (NJ); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Prestige Toyota of Ramsey in Ramsey, NJ is hiring an Automotive Service Advisor. Earn an estimated annual income of $75,000 to $150,000. This on-site position reports to the Service Manager and requires open availability, including Saturdays.

You will initiate services, develop repair estimates, write repair orders, and maintain customer records. You will serve as the communicator between customers and technicians to ensure clear understanding of needs and recommendations.

Qualifications

• Previous Service Advisor experience preferred.
• 3+ years experience as an automotive technician preferred.
• A team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver's license in your state of residence.

Responsibilities

• Initiate automotive services and repairs and develop estimates.
• Write repair orders and maintain customer records; liaise between customer and technician.
• Cost materials, supplies, and labor to develop estimates and determine payments.
• Administer manufacturer warranty for qualifying repairs and communicate service needs to customers.

Skills

Customer service

Team player

Mechanical understanding

Job description

Dealership: L0767 Prestige Toyota of Ramsey Prestige Toyota of Ramsey NOW HIRING AUTOMOTIVE SERVICE ADVISORS! Estimated Annual Earnings: $75,000.00-$150,000.00 Schedule: Must have open availability, including Saturdays Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

You will report to the Service Manager.

This on-site position is located in Ramsey, NJ.

Responsibilities

As a Service Advisor, you will initiate automotive services and repairs. You will make sure vehicle performance problems and service requests, verifying warranty and service contract coverage, and developing estimates. Additionally, you will write repair orders and maintain customer records. Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs. Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.

Qualifications

Previous Service Advisor experience, preferrable. 3+ years experience as an automotive technician preferrable. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence

Benefits

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/ Benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!