Service Advisor

Koch Ford Inc; North Branch (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Profit sharing

Paid time off

Job summary

Anderson & Koch Ford is seeking a Service Advisor who combines strong communication with a tech-savvy approach to guide customers through their vehicle service experience.

You will liaison between customers and the service department, document concerns, explain estimates, and ensure a smooth, efficient visit with a focus on satisfaction and continuous process improvement.

Qualifications

• Excellent communication, able to explain technical information simply.
• Comfort with dealership software and digital tools.
• Customer-first mindset and positive attitude.
• Willingness to adapt to new processes and ideas.
• Ability to manage multiple priorities while staying organized.
• Prior experience in service/auto-care settings preferred.
• Valid driver’s license with clean record.

Responsibilities

• Greet customers and document repair requests accurately.
• Explain service estimates clearly using technology tools.
• Communicate with customers via phone, text, or email throughout service.
• Dispatch work to technicians and track progress in real time.
• Review multi-point inspections and present findings clearly.
• Coordinate parts, transportation, and scheduling to keep flow.
• Close orders, review invoices, ensure customer satisfaction.

Skills

Strong communication

Tech-savvy

Customer-first mindset

Organizational skills

Tools

Dealer management software

Tablet usage

Digital inspection platforms

Job description

About Us

Since 1963, Anderson & Koch Ford has been proud to serve our community as a trusted, family-owned dealership. We’ve built a reputation not only for quality service and customer care, but also for being a fun, supportive place to work. Our team values collaboration, growth, and technology-driven solutions to deliver the best experience to our customers.

The Opportunity

Due to retirement and expansion, we’re looking for a Service Advisor who is tech-savvy, personable, and passionate about customer service. In this role, you’ll act as the vital link between our customers and our service department—helping them understand their vehicle’s needs while ensuring their visit is smooth, efficient, and enjoyable.

We are especially looking for someone who embraces new processes, is open to new ideas, and is excited to continuously improve how we serve our customers.

What You’ll Do

• Greet customers warmly, listen carefully to their concerns, and document repair requests with accuracy
• Use technology platforms to build, explain, and present service estimates clearly
• Communicate proactively with customers throughout the service process using phone, text, or email
• Dispatch work effectively to technicians and track progress in real-time
• Review multi-point inspections and present findings in a clear, trustworthy way
• Coordinate parts, transportation, and scheduling needs to keep service flowing smoothly
• Close repair orders, review invoices, and ensure every customer leaves satisfied

What You’ll Bring

• Strong communication skills and the ability to explain technical information simply
• Comfort with technology, including dealership management software, tablets, texting tools, and digital inspection platforms
• A customer-first mindset with a positive, upbeat attitude
• Willingness to adapt, learn, and embrace new processes and ideas
• Ability to manage multiple priorities while staying organized
• Prior experience as a Service Advisor or in a customer-facing automotive role (preferred)
• Valid driver’s license and clean driving record

Why Work With Us

• Be part of a family-owned dealership with 60+ years of history and community trust
• Fun, welcoming work environment where team members support each other
• Competitive pay plan with performance incentives
• Benefits package including [health, dental], [profit sharing], [paid time off], and more
• Ongoing training and career growth opportunities

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.