Service Advisor

Anderson & Koch Ford, Inc; North Branch (MN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health and dental

Profit sharing

Paid time off

Career growth

Job summary

Anderson & Koch Ford, Inc. is seeking a Service Advisor who is tech-savvy and customer-focused to bridge customers and the service department. You will help customers understand vehicle needs and ensure their visit is smooth and enjoyable.

The role requires embracing new processes, openness to ideas, and a mindset of continuous improvement in how service is delivered. Prior automotive service experience is preferred.

Qualifications

• Experience as a Service Advisor or in a customer-facing automotive role preferred.
• Excellent communication; able to explain technical information clearly.
• Valid driver’s license with clean driving record.
• Comfort with technology and digital platforms used in auto service.

Responsibilities

• Greet customers, listen to concerns, document repair requests accurately.
• Build, explain, and present service estimates using technology.
• Communicate proactively with customers via phone, text, or email.
• Dispatch work to technicians and track progress in real-time.
• Review inspections and present findings clearly to customers.
• Coordinate parts, transport, and scheduling to keep service flowing.
• Close repair orders and review invoices to ensure satisfaction.

Skills

Communication skills

Tech-savvy

Customer service

Multitasking

Organized

Tools

Dealership management software

Tablets

Digital inspection platforms

Job description

About Us

Since 1963, Anderson & Koch Ford has been proud to serve our community as a trusted, family-owned dealership. We’ve built a reputation not only for quality service and customer care, but also for being a fun, supportive place to work. Our team values collaboration, growth, and technology-driven solutions to deliver the best experience to our customers.

The Opportunity

Due to retirement and expansion, we’re looking for a Service Advisor who is tech-savvy, personable, and passionate about customer service. In this role, you’ll act as the vital link between our customers and our service department—helping them understand their vehicle’s needs while ensuring their visit is smooth, efficient, and enjoyable.

We are especially looking for someone who embraces new processes, is open to new ideas, and is excited to continuously improve how we serve our customers.

What You’ll Do

• Greet customers warmly, listen carefully to their concerns, and document repair requests with accuracy
• Use technology platforms to build, explain, and present service estimates clearly
• Communicate proactively with customers throughout the service process using phone, text, or email
• Dispatch work effectively to technicians and track progress in real-time
• Review multi-point inspections and present findings in a clear, trustworthy way
• Coordinate parts, transportation, and scheduling needs to keep service flowing smoothly
• Close repair orders, review invoices, and ensure every customer leaves satisfied

What You’ll Bring

• Strong communication skills and the ability to explain technical information simply
• Comfort with technology, including dealership management software, tablets, texting tools, and digital inspection platforms
• A customer-first mindset with a positive, upbeat attitude
• Willingness to adapt, learn, and embrace new processes and ideas
• Ability to manage multiple priorities while staying organized
• Prior experience as a Service Advisor or in a customer-facing automotive role (preferred)
• Valid driver’s license and clean driving record

Why Work With Us

• Be part of a family-owned dealership with 60+ years of history and community trust
• Fun, welcoming work environment where team members support each other
• Competitive pay plan with performance incentives
• Benefits package including [health, dental], [profit sharing], [paid time off], and more
• Ongoing training and career growth opportunities

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.