Service Advisor

Smith Ford; Lordsburg (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Employee discounts

Supportive local culture

Job summary

Smith Ford in Lordsburg, NM is seeking a Service Writer / Service Advisor who will be the main contact between customers and technicians, ensuring accurate service orders and smooth shop flow.

No automotive experience required, though helpful; on-the-job training will cover Ford systems, with emphasis on communication, organization, and delivering great customer care.

Qualifications

• Experience in automotive service is helpful but not required.
• Ability to explain technical vehicle concepts in simple language.
• Attention to detail and multitasking ability.
• Reliability and a positive attitude.

Responsibilities

• Greet customers, listen to concerns, and create detailed service orders.
• Explain diagnostics, required repairs, and maintenance recommendations to customers.
• Provide accurate cost estimates and update customers on status.
• Schedule service appointments and manage workflow to keep shop efficient.
• Review completed orders and process payments accurately.
• Follow up with customers after service to ensure satisfaction.

Skills

Clear communication

Organizational skills

Customer service

Problem solving

Basic computer skills

Valid driver’s license

Tools

Repair order software

Scheduling systems

Job description

About Us

At Smith Ford, we take pride in delivering dependable automotive care and building long-lasting relationships with our local community. We operate with a simple focus: treating people right, providing honest service, and maintaining a welcoming, supportive dealership culture.

Position Overview

We are looking for an organized, customer-focused Service Writer / Service Advisor to join our team. As the primary point of contact between our customers and repair technicians, you will play a key role in keeping our shop running smoothly.

If you are a great communicator with strong organizational skills and a drive to help people, we want to talk to you! Previous dealership or automotive service experience is a plus, but not strictly required—we are willing to train the right person with the right attitude and customer service skills.

Key Responsibilities

• Greet customers warmly, listen carefully to their vehicle concerns, and create detailed service repair orders.

• Act as the liaison between customers and service technicians, clearly explaining diagnostic results, necessary repairs, and maintenance recommendations.

• Provide accurate cost estimates and routine updates on vehicle status throughout the repair process.

• Schedule service appointments and manage workflow to maintain shop efficiency.

• Review completed repair orders with customers and process payments accurately.

• Follow up with customers post-service to ensure satisfaction and build repeat business.

Qualifications & Requirements

• Experience: Previous automotive service experience is helpful, but not required. Strong background in retail, customer service, or administrative roles transfers well!

• Strong Communication: Ability to explain technical vehicle concepts in plain, clear language to customers.

• Organized & Multi-tasker: Highly detail-oriented with the ability to handle phone calls, walk-in customers, and paperwork simultaneously.

• Driven & Dependable: Excellent work ethic, problem-solving mindset, and positive attitude.

• Computer Skills: Basic computer proficiency for handling repair order software and scheduling systems.

• Valid Driver’s License: Must have a valid driver’s license with a clean driving record.

What We Offer

• Competitive Compensation: Hourly base pay plus performance incentives based on experience.

• Paid Training: On-the-job training and mentorship to get you up to speed on Ford systems and service processes.

• Employee Discounts: Discounts on vehicle purchases, parts, and service.

• Supportive Culture: Work in a close-knit, respectful local dealership where your contribution directly impacts our success.