Service Advisor

Feldman Automotive; Town of Avon (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401k with Company match

Employee discounts on Vehicle Purchase

Job summary

Feldman Automotive is looking for an experienced Service Advisor to enhance our customer service team in the Town of Avon, New York. The ideal candidate will demonstrate a commitment to customer satisfaction, providing an exceptional dealership experience.

Your role will involve diagnosing vehicle issues, scheduling services, and ensuring that customer communications are clear and informative. We provide competitive benefits and a supportive work environment, committed to your professional growth.

Qualifications

• 2 years of experience as a Service Advisor in a dealership setting preferred.
• Valid driver's license is required.

Responsibilities

• Greet customers and provide a warm welcome to the dealership.
• Listen to customers' concerns and accurately diagnose their vehicle's issues.
• Provide detailed explanations of recommended repairs and services.
• Prepare accurate estimates for repairs and services.
• Schedule appointments and follow up with customers.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Time management skills

Proficiency in computer software

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Dealership management systems

Job description

Description

Our dealership is seeking an experienced Service Advisor to join our team. The ideal candidate will have a passion for customer service and a proven track record of success in the automotive industry. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers' vehicles are serviced efficiently and effectively.

Responsibilities

• Greet customers and provide a warm welcome to the dealership
• Listen to customers' concerns and accurately diagnose their vehicle's issues
• Provide customers with detailed explanations of recommended repairs and services
• Prepare accurate estimates for repairs and services
• Schedule appointments and follow up with customers to ensure their satisfaction
• Maintain a high level of customer satisfaction by providing exceptional service
• Work closely with the service team to ensure that repairs are completed on time and within budget
• Maintain accurate records of customer interactions and service history

Requirements

• High school diploma or equivalent
• 2 years of experience as a Service Advisor in a dealership setting preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Excellent organizational and time management skills
• Proficient in computer software programs such as Microsoft Office and dealership management systems
• Valid driver's license

Benefits

• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Paid Time Off and 401k with Company match
• Paid training and real career growth
• Competitive compensation package
• Employee discounts on Vehicle Purchase, Parts, Service and More!

If you are a motivated individual with a passion for customer service and a proven track record of success in the automotive industry, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and opportunities for growth within our organization.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.