Service Advisor

Ztautogroup; Alvin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Ztautogroup is looking for a professional Service Advisor in Alvin, Texas, to join their automotive service team. The selected candidate will be responsible for serving as a primary contact for customers, managing vehicle maintenance and repair needs with outstanding service. Key responsibilities include documenting service needs, coordinating with technicians, and providing detailed explanations to customers. The ideal candidate has experience in customer service within the automotive industry and excellent communication skills.

Qualifications

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Valid driver’s license and a clean driving record.
• Ability to explain technical information clearly to customers.

Responsibilities

• Greet customers warmly and listen to their vehicle concerns.
• Provide detailed explanations of repair and maintenance procedures.
• Coordinate with technicians to ensure timely and quality service delivery.

Skills

Customer service experience

Communication skills

Organizational abilities

Knowledge of automotive systems

Technical explanation skills

Proficiency in service management software

Job description

Service Advisor

We are seeking a professional and customer-focused Service Advisor to join our dynamic automotive service team. In this role, you will serve as the primary point of contact for customers, ensuring their vehicle maintenance and repair needs are met with exceptional service and expertise. If you have excellent communication skills and a passion for delivering outstanding customer experiences, we invite you to apply and grow with us.

Key Responsibilities

• Greet customers warmly and listen to their vehicle concerns to accurately document service needs
• Provide detailed explanations of repair and maintenance procedures, estimates, and timelines
• Coordinate with technicians to ensure timely and quality service delivery
• Prepare and review service orders, ensuring accuracy and completeness
• Follow up with customers regarding vehicle status and additional service recommendations
• Maintain a high level of customer satisfaction through professional and courteous interactions
• Keep up-to-date with manufacturer specifications, service procedures, and warranty policies

Skills and Qualifications

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Knowledge of automotive systems, repair procedures, and parts
• Ability to explain technical information clearly to customers
• Proficiency in using service management software and computer systems
• Valid driver’s license and a clean driving record

Join our team and be part of a company that values integrity, teamwork, and continuous growth. We offer a supportive work environment, ongoing training opportunities, and competitive compensation packages. Your dedication will help us deliver exceptional service and build lasting relationships with our customers.