Service Advisor

Smith Ford Inc; Northern (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation: Hourly base

Paid Training

Employee Discounts

Supportive Culture

Job summary

Smith Ford Inc in Kentucky is seeking a Service Writer / Service Advisor to be the primary contact between customers and our repair team. You will greet customers, document concerns, explain repairs, and help with estimating and scheduling.

You will also provide cost estimates, communicate status updates during repairs, and follow up after service to ensure customer satisfaction and encourage repeat business.

Qualifications

• Experience in automotive service is helpful, but not required.
• Strong communication and organizational skills are essential.
• Proficient with repair order software and scheduling systems.
• Must have a valid driver’s license.

Responsibilities

• Greet customers warmly, listen to vehicle concerns, and create detailed service repair orders.
• Act as liaison between customers and service technicians, explaining diagnostics and recommended repairs.
• Provide accurate cost estimates and updates on vehicle status during repair.
• Schedule service appointments and manage workflow to maintain shop efficiency.
• Review completed repair orders with customers and process payments accurately.
• Follow up with customers post-service to ensure satisfaction and build repeat business.

Skills

Strong communication

Organized & multitasker

Driven & dependable

Basic computer skills

Valid driver’s license

Job description

About Us

At Smith Ford, we take pride in delivering dependable automotive care and building long-lasting relationships with our local community. We operate with a simple focus: treating people right, providing honest service, and maintaining a welcoming, supportive dealership culture.

Position Overview

We are looking for an organized, customer-focused Service Writer / Service Advisor to join our team. As the primary point of contact between our customers and repair technicians, you will play a key role in keeping our shop running smoothly.

If you are a great communicator with strong organizational skills and a drive to help people, we want to talk to you! Previous dealership or automotive service experience is a plus, but not strictly required—we are willing to train the right person with the right attitude and customer service skills.

Key Responsibilities

• Greet customers warmly, listen carefully to their vehicle concerns, and create detailed service repair orders.

• Act as the liaison between customers and service technicians, clearly explaining diagnostic results, necessary repairs, and maintenance recommendations.

• Provide accurate cost estimates and routine updates on vehicle status throughout the repair process.

• Schedule service appointments and manage workflow to maintain shop efficiency.

• Review completed repair orders with customers and process payments accurately.

• Follow up with customers post-service to ensure satisfaction and build repeat business.

Qualifications & Requirements

• Experience: Previous automotive service experience is helpful, but not required. Strong background in retail, customer service, or administrative roles transfers well!

• Strong Communication: Ability to explain technical vehicle concepts in plain, clear language to customers.

• Organized & Multi-tasker: Highly detail-oriented with the ability to handle phone calls, walk-in customers, and paperwork simultaneously.

• Driven & Dependable: Excellent work ethic, problem-solving mindset, and positive attitude.

• Computer Skills: Basic computer proficiency for handling repair order software and scheduling systems.

• Valid Driver’s License: Must have a valid driver’s license with a clean driving record.

What We Offer

• Competitive Compensation: Hourly base pay plus performance incentives based on experience.

• Paid Training: On-the-job training and mentorship to get you up to speed on Ford systems and service processes.

• Employee Discounts: Discounts on vehicle purchases, parts, and service.

• Supportive Culture: Work in a close-knit, respectful local dealership where your contribution directly impacts our success.