Auto Service Advisor

AAF Management Group Inc; Hackensack (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

All American Ford is seeking a Service Advisor to join a busy Ford dealership, acting as the vital link between customers and service technicians. The role emphasizes a customer-first mindset, clear communication, and efficient handling of service needs in a fast-paced environment.

You will greet customers, explain repairs, prepare orders, provide cost estimates, and follow up to ensure satisfaction while promoting additional services.

Qualifications

• Experience as an Auto Service Advisor or similar customer service role in automotive sector preferred.
• Knowledge of automotive repair processes and terminology helpful.
• CDK Service Management familiarity is a plus.

Responsibilities

• Greet customers promptly and professionally, understanding their vehicle service needs.
• Explain repair and maintenance procedures clearly and accurately.
• Prepare and review repair orders, ensuring all customer concerns are addressed.
• Provide estimates for repairs and communicate costs and timelines to customers.
• Follow up with customers to ensure satisfaction and promote repeat business.
• Maintain accurate records of service transactions and customer interactions.
• Assist in promoting additional services and maintenance to customers.

Skills

Auto Service Advisor experience

Customer service

Communication

Organizational skills

Attention to detail

Fast-paced environment

Tools

CDK Service Management

Job description

Description

Service Advisor - Automotive Dealership

Join the dynamic team at All American Ford, a busy and reputable Ford dealership, as a Service Advisor. We are seeking a motivated and customer-focused professional to act as the vital link between our valued customers and our skilled service technicians. If you thrive in a fast-paced environment and have a passion for automotive service, this is an excellent opportunity to grow your career with a respected organization.

Requirements

Key Responsibilities:

• Greet customers promptly and professionally, understanding their vehicle service needs
• Explain repair and maintenance procedures clearly and accurately
• Prepare and review repair orders, ensuring all customer concerns are addressed
• Provide estimates for repairs and communicate costs and timelines to customers
• Follow up with customers to ensure satisfaction and promote repeat business
• Maintain accurate records of service transactions and customer interactions
• Assist in promoting additional services and maintenance to customers

Skills and Qualifications:

• Previous experience as an Auto Service Advisor or in a similar customer service role within the automotive industry preferred
• Knowledge of automotive repair processes and terminology
• Familiarity with CDK Service Management software is helpful
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks efficiently

At All American Ford, we foster a collaborative and customer-centric culture that values growth and professional development. We offer competitive compensation, ongoing training, and a supportive work environment where your contributions make a difference. Join us and be part of a team dedicated to delivering exceptional service and building lasting customer relationships.