Service Advisor

Summit Place Kia East; Clinton Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid vacation

Holidays

401(k) matching

Employee assistance program

Professional development

Employee discount

Referral program

Job summary

Summit Place Kia East in the greater Detroit area is seeking an Automotive Service Advisor to join our dealership team. You will build trust with customers, listen to concerns, and translate vehicle issues into clear service plans for technicians.

The ideal candidate has service-advising experience, strong communication, and a passion for helping customers. Excellent teamwork, prompt follow-up, and a professional, friendly attitude are essential to thrive in our busy service department.

Qualifications

• Experience advising automotive service customers and developing relationships with new and existing customers.
• Dealertrack experience helpful.

Responsibilities

• Build trust and respect with customers, listen and repeat back.
• Create repair orders and clearly communicate vehicle needs to service technicians.
• Communicate vehicle diagnoses and maintenance needs to customers and advise on needed work.
• Follow up and keep customers updated on their vehicles throughout the repair process.
• Interact with customers, vendors, and technicians professionally at all times.
• Maintain a clean, safe, and professional Service Lane and Lounge.
• Answer phones promptly throughout the day.
• Be helpful and accommodating (scheduling and transportation).
• Prominently display current promotions.
• Greet customers promptly and enthusiastically at their vehicle.

Skills

Customer service

Active listening

Communication

Relationship building

Tools

Dealertrack

Job description

Summit Place KIA is growing and we are looking for a first-class Automotive Service Advisor for our dealerships in the greater Detroit area - we have locations in Oakland and Macomb county. We are looking for dedicated team players with a winning attitude and service experience who have a passion to help. If you're looking to grow your career in a dynamic environment then we want to hear from you!

The Service Advisor is responsible for:

• Build trust and respect with customers, listen and repeat back
• Use active listening to engage and understand their vehicle issues and concerns
• Create repair orders and clearly communicate vehicle needs to service technicians
• Communicate vehicle diagnoses and maintenance needs to customersand ability to advise and sell needed work
• Follow up, keeping customer updated on their vehicles throughout the repair process
• Interact with customers, vendors, and technicians in a professional manner at all times
• Maintain a clean, safe, and professional Service Lane and Lounge
• Answer phones promptly throughout the day
• Be helpful & accommodating (scheduling and transportation)
• Prominently display current promotions
• Greet customers promptly and enthusiastically at their vehicle

Qualifications

• Experience advising automotive service customers and developing relationships with new and existing customers required.
• Dealertrack experience very helpful.

Benefits (after 90 days of employment) :

• Medical & Dental Insurance
• Voluntary Vision Insurance
• Company Paid Life Insurance
• Voluntary Life and Short Term Disability
• Paid Vacation and Holiday
• 401(k) with Matching (after 1 year of employment)
• Employee Assistance Program
• Professional Development Assistance
• Employee Discount
• Referral Program

You should be working at KIA, Summit Place KIA!