Automotive Service Advisor — Build Trust, Advise & Grow

Summit Place Kia East; Clinton Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid vacation

Holidays

401(k) matching

Employee assistance program

Professional development

Employee discount

Referral program

Job summary

Summit Place Kia East in the greater Detroit area is seeking an Automotive Service Advisor to join our dealership team. You will build trust with customers, listen to concerns, and translate vehicle issues into clear service plans for technicians.

The ideal candidate has service-advising experience, strong communication, and a passion for helping customers. Excellent teamwork, prompt follow-up, and a professional, friendly attitude are essential to thrive in our busy service department.

Qualifications

• Experience advising automotive service customers and developing relationships with new and existing customers.
• Dealertrack experience helpful.

Responsibilities

• Build trust and respect with customers, listen and repeat back.
• Create repair orders and clearly communicate vehicle needs to service technicians.
• Communicate vehicle diagnoses and maintenance needs to customers and advise on needed work.
• Follow up and keep customers updated on their vehicles throughout the repair process.
• Interact with customers, vendors, and technicians professionally at all times.
• Maintain a clean, safe, and professional Service Lane and Lounge.
• Answer phones promptly throughout the day.
• Be helpful and accommodating (scheduling and transportation).
• Prominently display current promotions.
• Greet customers promptly and enthusiastically at their vehicle.

Skills

Customer service

Active listening

Communication

Relationship building

Tools

Dealertrack

Job description

Summit Place Kia East in the greater Detroit area is seeking an Automotive Service Advisor to join our dealership team. You will build trust with customers, listen to concerns, and translate vehicle issues into clear service plans for technicians.

The ideal candidate has service-advising experience, strong communication, and a passion for helping customers. Excellent teamwork, prompt follow-up, and a professional, friendly attitude are essential to thrive in our busy service department.