Largest KIA Service Department in the Mid-Atlantic: Service Advisor Opportunity

Ourisman Chrysler Jeep & Dodge of Alexandria; Chantilly (VA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee discounts on KIA models

Better work-life balance

Cutting-edge facilities

Job summary

Ourisman Chrysler Jeep & Dodge of Alexandria is seeking a Service Advisor to join the largest KIA service department in the Mid-Atlantic. In this full-time role, you will greet customers, manage service workflows, and maintain high customer satisfaction in a fast-paced environment.

The position offers competitive compensation up to $150,000 annually, plus benefits such as health insurance and 401(k) matching. If you're ready to contribute to a growing brand and support exceptional service standards, apply now!

Qualifications

• 3+ years as a Service Advisor or Automotive Service Writer in a high-volume dealership.
• Strong knowledge of automotive repairs, vehicle systems, and industry trends like EV transitions.
• Driver's license and tech-savvy with CSI scores above 95%.

Responsibilities

• Greet customers for vehicle inspections, service recommendations, and repair estimates.
• Liaison between customers and KIA technicians.
• Manage service workflows and prioritize express lane services.
• Drive customer satisfaction through proactive follow-ups and warranty claims.
• Utilize dealership software for scheduling and tracking service metrics.

Skills

Customer service excellence

Automotive repairs knowledge

Strong communication skills

Sales closing

Tech-savvy

Multitasking ability

Education

Training from dealer equivalent preferred

Job description

Overview

Join the Largest KIA Service Department in the Mid-Atlantic: Service Advisor Opportunity

Location: Mid-Atlantic Region (High-Volume Kia Dealership with 26 Service Bays)

Position: Automotive Service Advisor

Compensation: $100,000 - $150,000 annually (based on experience, skills, and performance)

Employment Type: Full-Time

Are you a top-tier Service Advisor ready to thrive in a fast-paced, high-volume environment? We're the largest KIA service department in the Mid-Atlantic, boasting 26 state-of-the-art service bays, dedicated express techs, and a commitment to exceptional customer service. As KIA continues its explosive growth as a leading automotive brand, we're expanding our team to handle surging demand for KIA vehicle maintenance, repair services, and warranty work. If you're passionate about automotive sales, customer relationship management, and driving revenue in a multi-bay dealership, this is your chance to shine!

Why Work Here?

• Premier Workplace: Supportive team culture, ongoing training, and opportunities for advancement in the booming KIA network.
• Competitive Compensation: Base pay plus uncapped commissions, bonuses, and incentives—earn up to $150K or more for skilled performers.
• Better Work-Life Balance: Enjoy better schedules than most dealerships—no endless weekends or late nights dominating your life.
• Cutting-Edge Facilities: Leverage our 26-bay setup with express service techs for quick turnarounds, advanced diagnostic tools, and a focus on Kia EV and hybrid repairs.
• Growing Brand Perks: KIA is on the rise—join a dealership that's part of the future of affordable luxury vehicles, with manufacturer-backed benefits like health insurance, 401(k) matching, and employee discounts on KIA models.

Key Responsibilities

• Greet and consult with customers for vehicle inspections, service recommendations, and repair estimates in a high-volume KIA service center.
• Act as the primary liaison between customers and certified KIA technicians, ensuring seamless communication and maintenance opportunities or maintenance packages and accessories.
• Manage service workflows in our 26-bay operation, prioritizing express lane services for oil changes, tire rotations, and quick diagnostics.
• Drive customer satisfaction through proactive follow-ups, warranty claims, and building loyalty in the competitive Mid-Atlantic market.
• Utilize dealership software for scheduling, invoicing, and tracking KIA service metrics to hit revenue targets.

Qualifications We're Seeking

• 3+ years as a Service Advisor or Automotive Service Writer in a high-volume dealership (Kia/Hyundai experience a plus!).
• Proven track record in customer service excellence, sales closing, and explaining repair services.
• Strong knowledge of automotive repairs, vehicle systems, and industry trends like EV transitions.
• Excellent communication skills, multitasking ability in a busy 26-bay service environment, and a valid driver's license.
• Training from dealer equivalent preferred; tech-savvy with CSI scores above 95%.