Automotive Service Advisor

McGrath Arlington Kia; Palatine (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Medical insurance

Vacation Pay

Job summary

A leading automotive dealership in Palatine is seeking an experienced Automotive Service Advisor. The ideal candidate will be customer-focused and knowledgeable in vehicle maintenance, with at least two years of customer service experience preferred. This full-time role offers benefits like medical insurance and 401(k).

Qualifications

• 2 years of customer service experience preferred.
• Valid driver's license required.
• Ability to pass pre-employment tests.

Responsibilities

• Greet guests and perform walk-arounds of vehicles.
• Create Repair Orders using iPad.
• Educate guests on maintenance needs.
• Process paperwork efficiently.
• Follow up with guests regarding service.

Skills

Customer service

Vehicle maintenance knowledge

Communication

Education

High school or equivalent

Tools

TSD software

Lane software

iPad

Job description

Automotive Service Advisor

McGrath KIA is a leader in automotive retail, and we are looking to add an experienced Service Advisor to our team. If you have what it takes to join our award‑winning team, apply today.

Ideal candidates will be engaging, customer‑focused, friendly, and knowledgeable in customer service.

Responsibilities

• Greeting guests at the car
• Perform a walk‑around of the guest’s vehicle utilizing lane software
• Using the iPad, write a Repair Order that documents the guest’s concerns
• Present a maintenance menu and explain to the guest the importance of routine factory maintenance
• Use TSD software to create documents for loaner vehicle usage
• Go over additional sales recommendations with the guest and educate them on items needed
• Make the customer comfortable with the service being performed and keep the customer informed and updated during the service of their vehicle.
• Prioritize recommendations for guest based on primary concern, safety‑related items, and maintenance items
• Follow up with guests and provide accurate promise times
• Act as a liaison between the technician and guest
• Accurately and efficiently process paperwork
• Build relationships with customers to promote repeat and referral service business

All applicants must pass pre‑employment testing, which includes background, motor vehicle, and drug testing in order to qualify for employment.

Job Type

Full‑time

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Medical insurance
• Vacation Pay

Requirements

• High school or equivalent
• Customer Service: 2 years (Preferred)
• Driver’s License (Required)

Seniority level

Entry level