Service Advisor - South Dade Kia of Miami

Toy Tech Motors Corporation; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement

Vacation Options

Competitive Pay Plan

Friendly Working Environment

Career growth opportunities

Job summary

Toy Tech Motors Corporation in Miami is looking for a Service Advisor who excels in customer service and communication. In this role, you'll help customers with their vehicle concerns, prepare repair orders, and work closely with technicians to ensure a smooth service experience. The ideal candidate has previous automotive advisory experience, is bilingual in English and Spanish, and possesses excellent organizational skills. Join a collaborative team that values diversity and offers competitive benefits including health insurance and retirement plans.

Qualifications

• Previous experience as an automotive Service Advisor.
• Proficiency in computer and business software.
• Clean driving record with valid Driver's License.

Responsibilities

• Greet customers and identify vehicle concerns.
• Prepare accurate repair orders and maintenance recommendations.
• Coordinate with technicians and update customers.
• Oversee quality control and service completion.
• Build and maintain rapport with customers.

Skills

Customer service

Communication

Organizational skills

Multitasking

Technical knowledge

Bilingual in English and Spanish

Tools

Business software

Job description

Join our team at South Dade Kia of Miami!

We’re looking for a Service Advisor who takes care in their work and enjoys supporting customers throughout their service experience. If you’re someone who communicates clearly, stays organized, and feels comfortable in a fast-paced environment, this role may be a strong fit for you.

As a Service Advisor, you’ll greet customers, help identify their vehicle concerns, review recommended services, and prepare accurate repair orders. You’ll also verify warranty and service contract coverage, coordinate with technicians, and keep customers updated on the status of their vehicle. Your role is essential in creating a positive service experience from the moment a customer arrives to the moment their vehicle is ready.

You’ll be part of a service department that collaborates closely, values each team member’s contribution, and works together to deliver a consistent and reliable customer experience.

WHAT WE OFFER:

• Health, Dental, and Vision Insurance
• 401(k) Retirement (After 1 year of completed service)
• Vacation Options
• Competitive Pay Plan
• Friendly Working Environment
• Opportunity for internal promotion and career growth within the dealership

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Obtain customer and vehicle information, clearly report all vehicle symptoms as described by customer and recommend maintenance based on age, mileage, and history of vehicle
• Develop and prepare accurate cost of materials, supplies, and labor and calculate customer’s payment
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtain approval signatures, and enter RO into service database
• Build and maintain customer rapport by explaining estimate, answering customer questions and concerns, obtaining and providing contact numbers, providing expected return of vehicle, and arranging towing and temporary transportation as applicable
• Oversee quality control and technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times
• Participate in the development and documentation of standard operating procedures as applicable

REQUIREMENTS:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles
• Professional personal appearance and work ethic
• Proficient use of computers, business software, and equipment
• Excellent communication and organizational skills
• Friendly and customer service focused
• Ability to communicate complex technical concepts to customers
• Ability to multitask and work under pressure in a fast-paced environment
• Ability to walk and stand for long periods of time as well as work outside
• Valid Driver’s License with clean driving record
• Complete Pre-employment Background check and Drug Screening
• Bilingual in English and Spanish is required

South Dade KIA of Miami is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.