Service Coordinator

Alta Equipment Group; Bow (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training

Benefits package (Medical, Dental, and

Vision insurance, plus much more!

Job summary

Alta Equipment Group in Bow, NH is seeking a dedicated Service Administrator to join our growing team. You will open/close work orders, coordinate transportation, answer calls, and research billing questions to provide solutions.

You’ll support dispatching techs, payroll, and cross-train with other admin staff to ensure smooth operations. We offer comprehensive benefits, a strong training program, a 401(k) with match, paid time off, and a culture focused on respect and excellence.

Qualifications

• Customer service experience is preferred.
• Strong computer skills with Word/Excel/Outlook proficiency; ERP experience a plus.
• Excellent verbal and written communication skills.
• Good time management and ability to communicate with all levels.
• Ability to read and interpret safety notices and procedures; basic math and reporting skills.
• Ability to apply common sense and work with small sets of variables.

Responsibilities

• Open and close work orders for all customers.
• Schedule transportation for equipment movements.
• Answer the phone and provide customer service.
• Research billing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross train with other admin staff to provide back-up.
• Perform various other office and service duties as assigned.

Skills

Customer service

Communication

Time management

Microsoft Word

Microsoft Excel

Outlook

Written communication

Reading documents

Mathematical skills

Reasoning ability

Tools

MS Word

MS Excel

Outlook

ERP system

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Our Bow, NH location is looking for a full time Service Administrator.

The responsibilities of the position consist of, but are not limited to:

• Opening and closing work orders for all types of customers
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Answering the phone and providing customer service
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross train with other admin staff to provide back-up in all positions
• Various other office and service duties as assigned by Management

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

About Alta

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What We Look For

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!