Service Admin & Customer Care Specialist

W.W.Williams; Tucson (AZ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

8 Paid Holidays

Paid Time Off

Medical, Dental & Vision Insurance

401k with Company Match

Company Paid Training

Growth & Leadership Opportunities

Employee Referral Bonus Program

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, seeks a Service Administrator to support the service department’s administrative needs and coordinate with shop personnel to ensure work is completed to customer satisfaction.

You will handle calls, organize records, initiate work orders, and manage payments while building lasting customer relationships and supporting sales efforts.

Qualifications

• High school diploma or GED required; related experience a plus.
• Strong written and verbal communication skills are essential.
• Computer skills including Microsoft Office Suite are required.

Responsibilities

• Answer and screen incoming calls and direct to the appropriate staff, taking messages as needed.
• Compose routine correspondence and manage photocopying and distribution tasks.
• Organize and maintain filing systems and correspondence records.
• Arrange and coordinate travel schedules and reservations when necessary.
• Initiate work orders by gathering customer and equipment details, including warranty/billing information.
• Complete work orders with accurate documentation and process payments in adherence to credit and warranty policies.
• Build and maintain strong customer relationships.
• Make outbound calls to provide updates on repairs to customers.
• Collaborate with outside sales to meet customer needs and commitments.

Skills

Communication skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

CT Power & Iceberg Enterprises, a W.W. Williams Company, seeks a Service Administrator to support the service department’s administrative needs and coordinate with shop personnel to ensure work is completed to customer satisfaction.

You will handle calls, organize records, initiate work orders, and manage payments while building lasting customer relationships and supporting sales efforts.