Service Admin & Operations Support Specialist

Wolter; West Bend (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Disability

Critical Illness and AccidentInsurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Paid Time Off, paid holidays, and more

Job summary

Wolter, Inc. in Wisconsin is seeking a Service Admin Assistant to support the service team in daily operations, answering phones, handling calls, creating technician orders, and maintaining orderly files.

You will assist with ordering supplies, closing repair orders, obtaining PO numbers, following up on quotes, and sometimes invoicing orders. The role emphasizes strong organization and customer service in a dynamic shop environment.

Qualifications

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Responsibilities

• Answer service phones.
• Take service calls from customers.
• Create orders for technicians.
• Maintain filing system.
• Order and maintain office supplies for service department.
• Close repair orders.
• Obtain purchase order number from customers if missing. May invoice orders.
• Follow up with customers on quotes.
• Assist, cover, train and cross-train on other service office job duties.
• Perform projects as requested.

Skills

Organizational skills

Customer service

Telephone etiquette

Computer proficiency

Job description

Wolter, Inc. in Wisconsin is seeking a Service Admin Assistant to support the service team in daily operations, answering phones, handling calls, creating technician orders, and maintaining orderly files.

You will assist with ordering supplies, closing repair orders, obtaining PO numbers, following up on quotes, and sometimes invoicing orders. The role emphasizes strong organization and customer service in a dynamic shop environment.