Service Administrator

W.W.Williams; Tucson (AZ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

8 Paid Holidays

Paid Time Off

Medical, Dental & Vision Insurance

401k with Company Match

Company Paid Training

Growth & Leadership Opportunities

Employee Referral Bonus Program

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, seeks a Service Administrator to support the service department’s administrative needs and coordinate with shop personnel to ensure work is completed to customer satisfaction.

You will handle calls, organize records, initiate work orders, and manage payments while building lasting customer relationships and supporting sales efforts.

Qualifications

• High school diploma or GED required; related experience a plus.
• Strong written and verbal communication skills are essential.
• Computer skills including Microsoft Office Suite are required.

Responsibilities

• Answer and screen incoming calls and direct to the appropriate staff, taking messages as needed.
• Compose routine correspondence and manage photocopying and distribution tasks.
• Organize and maintain filing systems and correspondence records.
• Arrange and coordinate travel schedules and reservations when necessary.
• Initiate work orders by gathering customer and equipment details, including warranty/billing information.
• Complete work orders with accurate documentation and process payments in adherence to credit and warranty policies.
• Build and maintain strong customer relationships.
• Make outbound calls to provide updates on repairs to customers.
• Collaborate with outside sales to meet customer needs and commitments.

Skills

Communication skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Administrator Opportunity Summary

As a Service Administrator, you are responsible for supporting all administrative needs of the service department in concert with the shop personnel to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties

• Answers and screens all incoming calls and directs them to the appropriate person, taking accurate messages when necessary.
• Composes routine correspondence and makes copies of correspondence or other printed materials.
• Organizes and maintains file system and files correspondence and other records.
• Arranges and coordinates travel schedules and reservations, when necessary.
• Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information, and developing the customer complaint to aid in diagnosis.
• Completes work orders by accurately documenting all work performed, then processes customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed.
• Builds and maintains customer relationships.
• Makes outbound calls to potential and existing customers to provide updates on repairs.
• Works with outside sales representatives to fill customer needs, keep customer commitments and maintain a high level of customer satisfaction.

Work Experience And Qualifications

• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Employee Benefits & Rewards

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About The Company

CT Power & Iceberg Enterprises, a W.W. Williams Company, is an authorized Carrier Transicold Transport Refrigeration Unit and Hyundai Translead Trailer Dealership providing service, warranty, parts, and new product sales over a variety of transportation applications. With outstanding customer service practices and a talented team of technicians, our customer base continues to grow.

When you join the CT Power & Iceberg Enterprises team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, we offer flexibility and tailored solutions for your transportation purchase or repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you will grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.