Service Admin: Warranty Tracking & Customer Care

Titan Machinery; Rogers (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health and dental coverage

HSA contribution up to $1200/year

8 paid holidays and PTO

401(k) with company match

Paid pregnancy-related leave

Job summary

Titan Machinery is seeking a Service Administrator to manage work orders and warranty claims, ensuring accurate documentation and proactive scheduling within the service department. You will assist customers, collect repair details, and maintain strong communication across teams.

The role emphasizes attention to detail, independent work, and reliable support to keep service operations efficient and customers satisfied, with opportunities for growth within a trusted community partner.

Qualifications

• 1+ years of related experience OR related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Skills

Excel

Word

Outlook

Documentation

Communication

Tools

Excel

Word

Outlook

Job description

Titan Machinery is seeking a Service Administrator to manage work orders and warranty claims, ensuring accurate documentation and proactive scheduling within the service department. You will assist customers, collect repair details, and maintain strong communication across teams.

The role emphasizes attention to detail, independent work, and reliable support to keep service operations efficient and customers satisfied, with opportunities for growth within a trusted community partner.