Service Administrator

Empire Cooler Service, LLC; Arlington Heights (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K

Paid PTO

Life Insurance + AD&D

FSA

Voluntary Insurance

Commuter Benefits

Job summary

Empire Cooler Service, LLC is seeking a Service Administrator to support the Service Manager in daily operations, data entry, and maintaining accurate service records. The role requires strong Excel skills and a proactive, organized approach to multitasking and coordinating with field technicians, management, and customers.

You will work within the operations team to ensure efficient service delivery, generate reports, and help implement best practices.

Qualifications

• 1-2 years’ experience in an administrative or operations role.
• High school diploma or equivalent.
• Strong Excel skills, including formulas, sorting/filtering data, and report creation.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with field technicians, management and customers.

Responsibilities

• Maintain service records, and operational databases.
• Analyze data and provide reports that support management decision-making.
• Coordinate with dispatch, accounting, and management teams to ensure smooth departmental operations.
• Assist with implementing and maintaining company procedures and best practices.
• Support special projects assigned by management.

Skills

Excel

Data entry

Administrative support

Communication skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Job Description

Empire Cooler Service, LLC

** Service Administrator**

Job Description

Job Summary

As a Service Administrator you will support the Service Manager in the daily operations of the service department. This position is responsible for data entry, administrative support, and maintaining accurate service records. The ideal candidate is highly organized, detail-oriented, and proficient in Microsoft Office applications, particularly Excel. You will also play a pivotal role in ensuring the efficient delivery of services and maintaining exceptional client satisfaction. As part of our operations team, you will collaborate with multiple team members and leaders, participating wherever necessary to ensure smooth, efficient operations. In this role, you may juggle multiple projects simultaneously, necessitating time management, multitasking, and organizational skills. This role demands a detail-oriented, organized professional with strong communication skills and a dedication to providing top-notch service experience.

** Responsibilities**

• Maintain service records, and operational databases.
• Analyze data and provide reports that support management decision-making.
• Coordinate with dispatch, accounting, and management teams to ensure smooth departmental operations.
• Assist with implementing and maintaining company procedures and best practices.
• Support special projects assigned by management.

Requirements and Qualifications

• 1-2 years’ experience in an administrative or operations role
• High school diploma or equivalent
• Strong Excel skills, including formulas, sorting/filtering data, and report creation.
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to communicate effectively with field technicians, management and customers.

Benefits

• Medical, Dental and Vision following 30 days of employment.
• 401K
• Vacation and Sick Time Off (PTO)
• Company-paid Term Life Insurance, AD&D and short-term disability
• Flexible Spending Account
• Voluntary Term Insurance
• Commuter Benefits

All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.