Service Operations Coordinator — Customer Care

Pho Prime, LLC; Tucson (AZ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

401k with a Company Match

Company Paid Training

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Administrator in Tucson to support the service department with scheduling, billing, and customer communications. You will handle calls, initiate work orders, and coordinate travel while ensuring customer satisfaction.

This is a permanent, full-time role with competitive compensation. The position requires a high school diploma or GED, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED; 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Answers and screens all incoming calls and directs them to the appropriate person, taking accurate messages when necessary.
• Composes routine correspondence and makes copies of correspondence or other printed materials.
• Organizes and maintains file system and files correspondence and other records.
• Arranges and coordinates travel schedules and reservations, when necessary.
• Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information, and developing the customer complaint to aid in diagnosis.
• Completes work orders by accurately documenting all work performed, then processes customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed.
• Builds and maintains customer relationships.
• Makes outbound calls to potential and existing customers to provide updates on repairs.
• Works with outside sales representatives to fill customer needs, keep customer commitments and maintain a high level of customer satisfaction.

Skills

Strong communication skills

Microsoft Office Suite

Education

High school diploma or GED

Job description

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Administrator in Tucson to support the service department with scheduling, billing, and customer communications. You will handle calls, initiate work orders, and coordinate travel while ensuring customer satisfaction.

This is a permanent, full-time role with competitive compensation. The position requires a high school diploma or GED, strong communication skills, and proficiency with Microsoft Office.