Service Administrator

Pho Prime, LLC; Tucson (AZ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

401k with a Company Match

Company Paid Training

Job summary

CT Power & Iceberg Enterprises, a W.W. Williams Company, is seeking a Service Administrator in Tucson to support the service department with scheduling, billing, and customer communications. You will handle calls, initiate work orders, and coordinate travel while ensuring customer satisfaction.

This is a permanent, full-time role with competitive compensation. The position requires a high school diploma or GED, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED; 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Answers and screens all incoming calls and directs them to the appropriate person, taking accurate messages when necessary.
• Composes routine correspondence and makes copies of correspondence or other printed materials.
• Organizes and maintains file system and files correspondence and other records.
• Arranges and coordinates travel schedules and reservations, when necessary.
• Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information, and developing the customer complaint to aid in diagnosis.
• Completes work orders by accurately documenting all work performed, then processes customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed.
• Builds and maintains customer relationships.
• Makes outbound calls to potential and existing customers to provide updates on repairs.
• Works with outside sales representatives to fill customer needs, keep customer commitments and maintain a high level of customer satisfaction.

Skills

Strong communication skills

Microsoft Office Suite

Education

High school diploma or GED

Job description

Address 2405 West Wetmore Road, Tucson, AZ, 85705, US

Compensation $25.00 - $28.00/hour

Schedule Full time

Job Type Permanent

Description

Service Administrator Opportunity Summary:

As a Service Administrator, you are responsible for supporting all administrative needs of the service department in concert with the shop personnel to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties:

• Answers and screens all incoming calls and directs them to the appropriate person, taking accurate messages when necessary.
• Composes routine correspondence and makes copies of correspondence or other printed materials.
• Organizes and maintains file system and files correspondence and other records.
• Arranges and coordinates travel schedules and reservations, when necessary.
• Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information, and developing the customer complaint to aid in diagnosis.
• Completes work orders by accurately documenting all work performed, then processes customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed.
• Builds and maintains customer relationships.
• Makes outbound calls to potential and existing customers to provide updates on repairs.
• Works with outside sales representatives to fill customer needs, keep customer commitments and maintain a high level of customer satisfaction.

Work Experience and Qualifications:

• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Employee Benefits & Rewards:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• 401k with a Company Match
• Company Paid Training

About the Company:

CT Power & Iceberg Enterprises, a W.W. WilliamsCompany, is an authorized Carrier Transicold Transport Refrigeration Unit andHyundai Translead Trailer Dealership providing service, warranty, parts, andnew product sales over a variety of transportation applications. Withoutstanding customer service practices and a talented team of technicians, ourcustomer base continues to grow.

When you join the CT Power & Iceberg Enterprisesteam, you become part of a company that impacts millions of Americans daily. Asa leader in the transportation service, repair, and parts industry, we offerflexibility and tailored solutions for your transportation purchase or repairneeds. Our mission is to be the trusted provider of innovative, timelysolutions that surpass your expectations.

Join us for a career where you will grow bothpersonally and professionally in a welcoming, diverse, and inclusiveenvironment.

Competitive wages and benefits.AAP/EPE/M/F/Vets/Disabled, DFWP.