Technical Customer Service Specialist

Certified Power Inc; Omaha (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Certified Power Inc. is seeking a Customer Service Specialist to provide timely and professional service to customers through effective communication and organized time management.

Responsibilities include quoting, order processing using Prophet 21, coordinating with vendors, and assisting customers in selecting replacement parts, while maintaining positive relationships with customers and suppliers.

Qualifications

• Exceptional Customer Service – Willingness to “think outside the box” to find the best solutions.
• Strong communication and organizational skills - pays close attention to accuracy and details.
• Exceptional problem-solving skills – (once trained) able to provide analysis and recommendation to customers.
• Listening and phone skills
• Computer proficiency, particularly data entry, internet browsers, and Microsoft Office Suite ( Outlook ).
• Multitasking: Works well in a dynamic environment and able to prioritize needs of various customers.
• Technical Aptitude: Industry and sales experience preferred, knowledge of pneumatic or hydraulic components helpful but not required. Willingness to learn a must.
• Ability to work well under pressure and a desire to learn something new every day.
• Previous Customer Service and Sales experience is desired, but a positive attitude and a career-oriented mindset will go a long way.

Responsibilities

• Answer all customer inquiries quickly and accurately including quote requests, product specifications, order status, shipping & receiving dates, expediting and return & repair requests.
• Generate quotes and customer orders and update customer records, utilizing our distribution software, Prophet 21
• Interact with vendors to source products and confirm availability and pricing.
• Technically assist customers in determining replacement parts, as well as researching products and prices to best fit application and project timelines
• Establish and maintain a positive relationship with customers, vendors and factory representatives while exhibiting cooperative and professional behavior.
• Participate in team efforts to achieve departmental and company goals.
• Perform other duties as assigned

Skills

Customer service

Communication

Organizational skills

Problem solving

Listening skills

Data entry

Microsoft Office

Multitasking

Tools

Prophet 21

Job description

Certified Power Inc. is seeking a Customer Service Specialist to provide timely and professional service to customers through effective communication and organized time management.

Responsibilities include quoting, order processing using Prophet 21, coordinating with vendors, and assisting customers in selecting replacement parts, while maintaining positive relationships with customers and suppliers.