Service Admin Clerk: Order Tracking & Customer Care

Cowin Equipment Company, Inc.; Pensacola (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid vacation and Holidays

Short/Long Term Disability

Growth opportunities

Family owned and operated

Job summary

Cowin Equipment Company, Inc. is seeking a Service Administrative Assistant / Clerk to join our team at the Mobile, AL facility. The role supports the service department, opening and closing work-orders, maintaining service manuals, and coordinating with customers and shop staff.

The ideal candidate should be honest, assertive, innovative, self-motivated with strong computer skills and good communication. We value teamwork and provide a stable, family-owned environment with opportunities to grow.

Qualifications

• Honest, assertive, innovative and self-motivated with strong computer knowledge.
• Basic understanding of how heavy / construction equipment dealers interact with manufacturers.
• Strong organizational and communication skills; good customer relations.

Responsibilities

• Reports to Manager as it relates to duties of Service Administrative Assistant / Clerk.
• Opening and closing all work-orders relating to the Customer Shop / Field Service.
• Maintaining all filing and keeping the service manuals current.
• Checking work-orders for correct model and serial numbers, and labor input.
• Assist with the telephone in the service office.
• Logging mileage and charging to appropriate jobs.
• Reviewing work-in-process weekly for outstanding work-orders; follow through with closing.
• Entering miscellaneous charges to work-orders and distributing copies.
• Matching purchase orders with work-orders and coding to accounts.
• Perform any other duties as assigned by the Manager.

Job description

Cowin Equipment Company, Inc. is seeking a Service Administrative Assistant / Clerk to join our team at the Mobile, AL facility. The role supports the service department, opening and closing work-orders, maintaining service manuals, and coordinating with customers and shop staff.

The ideal candidate should be honest, assertive, innovative, self-motivated with strong computer skills and good communication. We value teamwork and provide a stable, family-owned environment with opportunities to grow.