Dynamic Service Admin Assistant: Customer Care & Orders

Wolter, Inc.; West Bend (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Short-Term and Long-Term Disability

Critical illness insurance

Pet insurance

Flexible Spending Account

Employee Assistance Program

Paid Time Off and holidays

Job summary

Wolter, Inc. is seeking a Service Administrative Assistant to join our West Bend team.

This full-time clerical role supports the service department by handling phones, taking service calls, creating orders for technicians, and maintaining the filing system. We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, life and disability insurance, paid time off and holidays, plus additional options like pet insurance and EAP.

Qualifications

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Responsibilities

• Answer service phones.
• Take service calls from customers.
• Create orders for technicians.
• Maintain filing system.
• Order and maintain office supplies for service department.
• Obtain purchase order number from customers if missing. May invoice orders.
• Follow up with customers on quotes.
• Assist, cover, train and cross-train on other service office duties.
• Perform projects as requested.

Skills

Organizational skills

Telephone etiquette

Computer proficiency

Commitment to company mission

Job description

Wolter, Inc. is seeking a Service Administrative Assistant to join our West Bend team.

This full-time clerical role supports the service department by handling phones, taking service calls, creating orders for technicians, and maintaining the filing system. We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, life and disability insurance, paid time off and holidays, plus additional options like pet insurance and EAP.