Service Account Specialist — Grow with a Global Leader

Convergint Technologies LLC; Florida; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Holidays

Paid Time Off 13+ days annually

Life insurance & Disability Plan

Vehicle reimbursement plan or company"

Job summary

Convergint Technologies LLC is seeking a Service Account Representative to join a dynamic, customer-focused team. The role sits on-site at our Miramar, FL or Stuart, FL offices and offers opportunities to grow within a worldwide service-focused organization.

You will manage service delivery for assigned accounts, support the Customer Support Program, schedule work, track costs and renewals, and coordinate monthly maintenance visits with clients and subcontractors.

Qualifications

• College degree, trade school or equivalent experience.
• 3–5 years of field, dispatch, sales, or administrative experience.
• Preferred: 1 year in construction industry (not required).

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts – including timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and review preventative maintenance visits.
• Attend regular customer meetings to review current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Communication

Organizational skills

Education

College degree or trade school or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Financial basics (AR/AP, POs, WO)

Job description

Convergint Technologies LLC is seeking a Service Account Representative to join a dynamic, customer-focused team. The role sits on-site at our Miramar, FL or Stuart, FL offices and offers opportunities to grow within a worldwide service-focused organization.

You will manage service delivery for assigned accounts, support the Customer Support Program, schedule work, track costs and renewals, and coordinate monthly maintenance visits with clients and subcontractors.