Client Success & Service Account Lead

Convergint Technologies LLC; Columbia (MD); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting :

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint Technologies LLC is seeking a Service Account Representative to manage service delivery for assigned accounts and provide comprehensive customer support. The role involves scheduling maintenance, tracking costs and contract renewals, invoicing, and coordinating with sub-contractors to ensure timely PM visits.

Strong telephone and in-person customer service skills are essential, along with proficiency in Outlook, Excel, and Word.

Qualifications

• 3-5 years field, dispatch, sales, administrative or equivalent experience.
• College degree, trade school or equivalent.
• Preferred experience: construction industry (not required).

Responsibilities

• Manage service delivery to assigned accounts.
• Schedule work and follow up on PM visits.
• Track costs, contract renewals, and invoicing.
• Handle contract bookings and renewals.
• Attend customer meetings and review account status.

Skills

Customer service

MS Office

Finance basics

Organizational skills

Communication

Education

College degree or trade school

Tools

Outlook

Excel

Word

Job description

Convergint Technologies LLC is seeking a Service Account Representative to manage service delivery for assigned accounts and provide comprehensive customer support. The role involves scheduling maintenance, tracking costs and contract renewals, invoicing, and coordinating with sub-contractors to ensure timely PM visits.

Strong telephone and in-person customer service skills are essential, along with proficiency in Outlook, Excel, and Word.