Customer-First Service Account Manager

Convergint; Ohio; On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Tuition reimbursement

Job summary

Convergint seeks a Service Account Representative to manage service delivery for assigned accounts and support our customer programs. You will schedule work, track costs, handle invoicing, and manage contract renewals while ensuring timely communication with key customers and subcontractors.

You will participate in regular customer meetings to review account status and expiring contracts, and you will contribute to a high-performing, inclusive team culture.

Qualifications

• College degree, trade school or equivalent experience required.
• 3–5 years of field, dispatch, sales, administrative or equivalent experience.
• Preferred experience in the construction industry.
• Excellent Microsoft Office skills and ability to handle multiple tasks.

Responsibilities

• Manage service delivery to assigned accounts and support programs.
• Schedule work, track costs, invoicing, and contract bookings/renewals.
• Schedule and follow up on monthly maintenance visits with customers and subcontractors.
• Attend regular customer meetings and review account status; discuss expiring contracts.

Skills

Customer service

Communication

Work under pressure

Organizational skills

Education

College degree or equivalent experience

Tools

Microsoft Outlook

Excel

Word

Job description

Convergint seeks a Service Account Representative to manage service delivery for assigned accounts and support our customer programs. You will schedule work, track costs, handle invoicing, and manage contract renewals while ensuring timely communication with key customers and subcontractors.

You will participate in regular customer meetings to review account status and expiring contracts, and you will contribute to a high-performing, inclusive team culture.