Service Account Representative

Convergint Technologies LLC; Florida; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Holidays

Paid Time Off 13+ days annually

Life insurance & Disability Plan

Vehicle reimbursement plan or company"

Job summary

Convergint Technologies LLC is seeking a Service Account Representative to join a dynamic, customer-focused team. The role sits on-site at our Miramar, FL or Stuart, FL offices and offers opportunities to grow within a worldwide service-focused organization.

You will manage service delivery for assigned accounts, support the Customer Support Program, schedule work, track costs and renewals, and coordinate monthly maintenance visits with clients and subcontractors.

Qualifications

• College degree, trade school or equivalent experience.
• 3–5 years of field, dispatch, sales, or administrative experience.
• Preferred: 1 year in construction industry (not required).

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts – including timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and review preventative maintenance visits.
• Attend regular customer meetings to review current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Communication

Organizational skills

Education

College degree or trade school or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Financial basics (AR/AP, POs, WO)

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows. This role can sit onsite at either one of the following offices: Miramar - 3102 Commerce Parkway, Miramar, FL 33025 Stuart - 8180 SW Jack James Dr, Stuart, FL 34997 For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities.

You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Service Account Representative.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider.

We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Company Benefits

We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent
• Preferred Experience: (but not required): 1 year construction industry environment

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.