Service Account Specialist – Customer Success & Growth

Convergint Technologies LLC; Medina (OH); On-site; USD 51,000 - 66,000; Full time

Job summary

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our dynamic team. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, renewals, invoicing, and bookings.

You’ll need excellent customer service skills, strong communication, and proficiency with Microsoft Outlook, Excel and Word. 3–5 years in related roles is preferred; a college degree or equivalent is acceptable.

Qualifications

• Education: College degree, trade school or equivalent experience.
• Minimum 3-5 years in field, dispatch, sales, administrative or equivalent.
• Preferred 1 year construction industry experience.

Responsibilities

• Manage service delivery to assigned accounts.
• Schedule work, track costs, renewals, invoicing, and contract bookings.
• Schedule and follow up on all monthly maintenance accounts with customers and subcontractors.
• Meet monthly to discuss expiring contracts and PM visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Communication

Time management

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our dynamic team. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, renewals, invoicing, and bookings.

You’ll need excellent customer service skills, strong communication, and proficiency with Microsoft Outlook, Excel and Word. 3–5 years in related roles is preferred; a college degree or equivalent is acceptable.