Service Account Representative

Convergint Technologies LLC; Medina (OH); On-site; USD 51,000 - 66,000; Full time

Job summary

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our dynamic team. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, renewals, invoicing, and bookings.

You’ll need excellent customer service skills, strong communication, and proficiency with Microsoft Outlook, Excel and Word. 3–5 years in related roles is preferred; a college degree or equivalent is acceptable.

Qualifications

• Education: College degree, trade school or equivalent experience.
• Minimum 3-5 years in field, dispatch, sales, administrative or equivalent.
• Preferred 1 year construction industry experience.

Responsibilities

• Manage service delivery to assigned accounts.
• Schedule work, track costs, renewals, invoicing, and contract bookings.
• Schedule and follow up on all monthly maintenance accounts with customers and subcontractors.
• Meet monthly to discuss expiring contracts and PM visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Communication

Time management

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub‑contractors.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent
• Preferred Experience: (but not required): 1 year construction industry environment

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

Convergint is an Equal Opportunity Employer.

The anticipated compensation of this position is $37.00 to $48.00 per hour. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen.

What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.