Client Success & Service Account Lead

Convergint; Columbia (MD); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Company holidays & PTO

Medical, Dental & Vision plan

Life insurance & disability plan

401K matching

Tuition reimbursement

Vehicle reimbursement or company/auto

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a Service Account Representative to manage service delivery for assigned accounts, coordinate maintenance visits, and support contract renewals. This full-time role requires strong customer service, excellent communication, and solid organizational skills.

You will work with our training program, track invoices and costs, and participate in regular customer meetings to ensure satisfaction.

Qualifications

• Strong customer service skills with ability to work under pressure.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines.
• Proficiency in MS Outlook, Excel, and Word.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts, ensuring timely communication with customers and sub-contractors.
• Attend regular customer meetings to review the current status of accounts.

Skills

Customer service

Communication under pressure

Time management

Education

College degree, trade school or equivalent experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a Service Account Representative to manage service delivery for assigned accounts, coordinate maintenance visits, and support contract renewals. This full-time role requires strong customer service, excellent communication, and solid organizational skills.

You will work with our training program, track invoices and costs, and participate in regular customer meetings to ensure satisfaction.