Server AM | Part Time

Clear Destination Inc.; Port Everglades (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Clear Destination Inc. in Port Everglades, FL, seeks an upbeat server to provide attentive guest service at Fair Ketch, Omni's coastal lounge. You will greet guests, upsell menu items, and coordinate with the kitchen to meet dietary needs and special requests.

Role requires 1 year of serving experience, and certifications in TIPS and ServSafe. Cash handling and accurate MICROS input are essential, along with excellent communication in English and strong customer service skills.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate in English with guests, management and co-workers.
• Ability to input information into MICROS accurately.
• Ability to stay calm and welcoming under pressure.

Responsibilities

• Adhere to Omni rules, policies, procedures, and standards.
• Greet guests using the All-In impression standards.
• Set tables according to event type and service standards.
• Suggestively sell items and answer questions on food and beverage menus.
• Coordinate with culinary team on meal requirements, allergies, and special requests.
• Record transactions in MICROS and process payments.
• Maintain cleanliness of work areas throughout the day.
• Be pleasant, greet guests, and use surnames when obtained.

Skills

Customer service

Cash handling

Communication

English proficiency

Upselling

Education

TIPS certification

ServSafe certification

Tools

MICROS

Job description

JOB PURPOSE:

To provide exceptional and attentive guest service in accordance with Omni standards atFair Ketch, a spirited social hub that blends the excitement of sports with the atmosphere of a sleek coastal lounge.

ESSENTIAL JOB FUNCTIONS:

• Adhere to all Omni rules, policies, procedures, and standards
• Greet guests by utilizing the All-In impression standards set forth by Omni
• Set tables according to type of event and service standards as directed by leadership
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Record transaction in MICROS system in a timely manner
• Adhere to cash handling standards
• Ensure satisfaction with each food course and/or beverage
• Present accurate check to guest and process payment
• Maintain cleanliness of work areas throughout the day
• Station set-up and breakdown/side-work
• Perform any other duties as assigned by leadership
• Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS:

• Minimum 1 year serving experience
• Must acquire TIPS and ServSafe certifications
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Excellent customer service, service recovery and problem-solving skills
• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS:

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments