Server PM

Clear Destination Inc.; Port Everglades (FL); On-site; USD 19,000 - 30,000; Part time

Job summary

Omni Hotels & Resorts' Ibis Sky Lounge in Port Everglades seeks a friendly server to deliver exceptional guest service in a rooftop setting with sweeping water views. You will greet guests, set tables, upsell food and beverages, coordinate with the culinary team, and handle MICROS transactions accurately while keeping work areas clean and organized.

Requirements include a minimum of 1 year serving experience, TIPS and ServSafe certifications, and strong English communication; weekend and holiday

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately input information into MICROS.
• Ability to handle stressful situations with a calm and welcoming demeanor.
• Ability to work cohesively with co-workers inside and outside your department.
• Ability to prioritize, organize and follow up on guest requests in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

Responsibilities

• Greet guests using All-In impression standards.
• Set tables according to event type and service standards.
• Suggestively sell items and answer questions on food and beverage menus.
• Communicate with culinary team regarding meal requirements, allergies, and special requests.
• Record transactions in MICROS and process payments.
• Adhere to cash handling standards.
• Ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payments.
• Maintain cleanliness of work areas.
• Station set-up and breakdown/side-work.
• Perform other duties as assigned by leadership.
• Be pleasant, smile and greet guests, using surnames when obtained.

Skills

Serving experience

Cash handling

MICROS input

English communication

Wine/spirits knowledge

Customer service

Education

TIPS and ServSafe certifications

Tools

MICROS

Job description

JOB PURPOSE:

To provide exceptional service to all guests in accordance with Omni standards at Ibis Sky Lounge, an indoor-outdoor rooftop retreat offering sweeping views of the Intracoastal Waterway and coastline.

ESSENTIAL JOB FUNCTIONS:

• Adhere to all Omni rules, policies, procedures, and standards
• Greet guests by utilizing the All-In impression standards set forth by Omni
• Set tables according to type of event and service standards as directed by leadership
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Record transaction in MICROS system in a timely manner
• Adhere to cash handling standards
• Ensure satisfaction with each food course and/or beverage
• Present accurate check to guest and process payment
• Maintain cleanliness of work areas throughout the day
• Station set-up and breakdown/side-work
• Perform any other duties as assigned by leadership
• Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS:

• Minimum 1 year serving experience
• Must acquire TIPS and ServSafe certifications
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Excellent customer service, service recovery and problem-solving skills
• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS:

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

TOOLS & EQUIPMENT:

• Micros terminal, printer, food and beverage items