Server AM | Part Time

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a friendly server to deliver exceptional guest service in a fast-paced, hospitality-driven environment. You will greet guests, set tables for events, and actively engage with guests to suggest food and beverage options.

Responsibilities include communicating dietary needs to the kitchen, recording orders in MICROS, handling payments, maintaining spotless work areas, and standing for long shifts. Weekend and holiday availability is required.

Qualifications

• At least 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling.
• Cash handling experience.
• Excellent English communication, both verbal and written.
• Ability to input information into MICROS accurately.
• Ability to work well under pressure in a fast-paced environment.
• Willingness to work weekends and holidays.

Responsibilities

• Greet guests using Omni All-In impression standards.
• Set tables per event type and service standards.
• Suggestively sell food and beverage items.
• Coordinate with culinary team on meal requirements and allergies.
• Record transactions in MICROS and process payments.
• Maintain cleanliness of work areas throughout the day.
• Station setup and breakdown/side-work.
• Perform any duties as assigned by leadership.
• Be pleasant, smile and greet guests, using surnames when obtained.

Skills

Customer service

Communication

Cash handling

Wine/spirits knowledge

Teamwork

Flexibility

MICROS input

Education

TIPS certification

ServSafe certification

Tools

MICROS

Job description

Omni Fort Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE

To provide exceptional and attentive guest service in accordance with Omni standards at Fair Ketch, a spirited social hub that blends the excitement of sports with the atmosphere of a sleek coastal lounge.

ESSENTIAL JOB FUNCTIONS

• Adhere to all Omni rules, policies, procedures, and standards
• Greet guests by utilizing the All-In impression standards set forth by Omni
• Set tables according to type of event and service standards as directed by leadership
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Record transaction in MICROS system in a timely manner
• Adhere to cash handling standards
• Ensure satisfaction with each food course and/or beverage
• Present accurate check to guest and process payment
• Maintain cleanliness of work areas throughout the day
• Station set-up and breakdown/side-work
• Perform any other duties as assigned by leadership
• Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS

• Minimum 1 year serving experience
• Must acquire TIPS and ServSafe certifications
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Excellent customer service, service recovery and problem-solving skills
• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.