Server | Capital A | Full Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 17,000 - 30,000; Part time

Benefits offered by this job

Free Downtown Parking

Employee restaurant meals

Medical, dental, vision

401(k) match

Discounts on travel

Tuition reimbursement

Job summary

Omni Hotels & Resorts is seeking a part-time Server for the Capital A Restaurant in Austin. You will greet guests, take orders, and ensure accurate, timely service while maintaining a clean dining area and accurate POS transactions.

Requirements include at least 1 year of serving experience, valid Food Handlers and TABC licenses or to obtain upon hire, plus strong English communication and cash handling skills. Weekend/holiday shifts are required.

Qualifications

• Minimum 1-year serving experience, high-volume bar experience preferred.
• Must have unexpired Food Handlers license and TABC certificate (or obtain upon hire).
• Developed knowledge of wine, spirits, and beer with experience selling cocktails.
• Previous cash handling experience preferred.
• Ability to communicate clearly in English with guests and staff.

Responsibilities

• Greet guests with a smile and superior customer service.
• Take orders and answer questions on food, beverage, and daily specials.
• Communicate dietary needs and allergies to culinary team.
• Record transactions in MICROS and adhere to cash handling standards.
• Ensure tables are set and service areas are clean throughout the shift.
• Maintain guest satisfaction by checking in during and after meals.

Skills

Serving experience

POS knowledge (MICROS)

English communication

Cash handling

Tools

MICROS

Job description

Love being part of making memorable guest experiences and first impressions? Join us as a Server | Part Time in our Capital A restaurant. This position delivers prompt, friendly, courteous service to guests ensuring all orders for are done accurately and in a timely manner. This position in our Capital A Restaurant.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage


• Associate Cafeteria with Daily Complementary Hot Meals


• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.


• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount


• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!


• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts


• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

This position is responsible for:

• Knowledge of the dining room.


• Must have full familiarity with menus and beverage offerings.


• Greet guests when entering the restaurant with a pleasant smile and superior customer service.


• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.


• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.


• Record transaction in MICROS system at time of order and adhere to cash handling standards.


• Check in with guests to ensure satisfaction with each food course and/or beverage.


• Present accurate check to guest and process payment.


• Maintain cleanliness of work areas throughout the day.


• Process station set-up and break-down and complete all other side work duties as assigned.


• Ensure tables are set up properly, including polishing and cleaning glasses.


• Service to guests according to Omni Moments of Service Standards.


• Be pleasant, smile and greet all guests, using surnames when obtained.


• Clean, clear and reset service areas.


• Protect the hotel from liability with regard to over serving guests.


• Perform any other duties as assigned by the restaurant manager.

Candidates may possess:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.


• Must have unexpired Food Handlers and TABC – or obtain upon hire.


• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.


• Previous cash handling experience preferred.


• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.


• Ability to accurately and efficiently input information into MICROS.


• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.


• Ability to work cohesively with co-workers both within and outside of your department.


• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.


• Excellent customer service, service recovery and problem-solving skills.


• Must be able to work a variety of shifts, including weekends and holidays.


• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.


• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.


• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.