Afternoon Tea Server

Omni Hotels; Virginia (MN); Hybrid; USD 17,000 - 30,000; Full time

Job summary

Omni Hotels in the United States is seeking a friendly server to greet guests, take orders, and deliver exceptional service in our dining rooms.

You will use MICROS for orders and payments, maintain clean work areas, and coordinate with the kitchen on dietary needs and daily specials.

This role requires a minimum of one year serving experience, a Food Handler cert, and the ability to stand for long periods; weekend and holiday shifts are expected.

Qualifications

• Minimum 1 year serving experience, preferably in high-volume environments.
• Unexpired Food Handlers certification or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience presenting specialty cocktails.
• Excellent English verbal and written communication with guests, management and co-workers.
• Experience inputting information into MICROS accurately.

Responsibilities

• Greet guests promptly with a courteous smile and superior service.
• Take orders and offer menu and daily specials suggestions.
• Communicate dietary needs and allergies to the culinary team.
• Record transactions in MICROS and handle payments accurately.
• Check in with guests to ensure satisfaction with each course and beverage.
• Maintain cleanliness of work areas throughout the day.
• Set up and break down stations and complete side work duties.
• Ensure tables are set up properly and glasses are clean.
• Provide service according to Omni Moments of Service Standards.
• Protect hotel from liability with regard to over-serving guests.
• Perform any other duties as assigned by the restaurant manager.

Skills

Customer service

English communication

Cash handling

MICROS input

Wine knowledge

Stamina for long shifts

Tools

MICROS POS

Job description

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and Tips – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.