Server PM

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a courteous and experienced server to provide exceptional guest service in a fast-paced resort environment. You will greet guests, take orders, and coordinate with culinary staff to ensure dietary needs and special requests are met.

Responsibilities include table setup, suggestive selling, accurate MICROS transactions, and maintaining cleanliness while delivering Omni's All-In standards. Weekend and holiday shifts are required.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Clear and pleasant English communication with guests and team.
• Ability to input information into MICROS accurately.
• Ability to stay calm in stressful situations.
• Ability to work cohesively with coworkers across departments.
• Ability to handle fast-paced guest requests and shifts including weekends/holidays.

Responsibilities

• Greet guests and present tables per event standards.
• Suggestively sell menu items and answer questions.
• Coordinate with culinary team regarding meal requirements and dietary needs.
• Record transactions in MICROS and process payments.
• Maintain cleanliness of work areas and station setup/breakdown.
• Be pleasant, greet guests, and use surnames when available.
• Perform other duties as assigned by leadership.

Skills

Customer service

Cash handling

Wine knowledge

Communication skills

Tools

MICROS

Job description

Omni Fort Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE

To provide exceptional and attentive guest service in accordance with Omni standards at Fair Ketch, a spirited social hub that blends the excitement of sports with the atmosphere of a sleek coastal lounge.

ESSENTIAL JOB FUNCTIONS

• Adhere to all Omni rules, policies, procedures, and standards
• Greet guests by utilizing the All-In impression standards set forth by Omni
• Set tables according to type of event and service standards as directed by leadership
• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Record transaction in MICROS system in a timely manner
• Adhere to cash handling standards
• Ensure satisfaction with each food course and/or beverage
• Present accurate check to guest and process payment
• Maintain cleanliness of work areas throughout the day
• Station set-up and breakdown/side-work
• Perform any other duties as assigned by leadership
• Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS

• Minimum 1 year serving experience
• Must acquire TIPS and ServSafe certifications
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Excellent customer service, service recovery and problem-solving skills
• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.