Senior Workplace Experience & Operations Leader - NYC

Confidential Company; New York (NY); On-site; USD 108,000 - 132,000; Full time

Job summary

Confidential Company, a leading global financial services organization, seeks a polished Workplace Operations Manager to oversee workplace experience and operations for a large corporate account in Midtown Manhattan. The role demands discretion, strong client service, and leadership across facilities, hospitality, events, and vendor management.

You will manage a national team (~19+), partner with vendors, and serve as the primary client-facing leader, driving consistent service standards across

Qualifications

• 7+ years of experience in workplace experience, facilities, client services, corporate services, or related field.
• Strong people-management experience
• Background in financial services or similar professional environment preferred.
• Experience overseeing facilities, front-of-house, hospitality, and workplace services
• Strong vendor management experience including sourcing and RFPs
• Exceptional client-facing communication and presentation skills
• Polished, discreet and confident personality with independent judgment
• Comfortable in a high-visibility, fast-paced environment
• Willingness to serve as after-hours/weekend escalation point
• Willingness to travel domestically as needed

Responsibilities

• Lead and develop a national workplace team of approximately 19+ employees
• Oversee facilities, reception, hospitality, and client services
• Serve as the primary client-facing leader for the account
• Maintain visibility across multiple locations and ensure consistent service standards
• Manage vendor relationships, sourcing, quotes, and RFP processes
• Oversee facilities and building-related issues, including after-hours escalation
• Support employee onboarding, team integration, and workplace programming
• Partner on corporate events, hospitality, and community-building initiatives
• Utilize workplace technology and reporting tools to improve operational efficiency

Skills

Leadership

Client Services

Facilities Management

Vendor Management

Stakeholder Management

Job description

Confidential Company, a leading global financial services organization, seeks a polished Workplace Operations Manager to oversee workplace experience and operations for a large corporate account in Midtown Manhattan. The role demands discretion, strong client service, and leadership across facilities, hospitality, events, and vendor management.

You will manage a national team (~19+), partner with vendors, and serve as the primary client-facing leader, driving consistent service standards across