Director of Workplace Experience & Facilities

Priceline.com LLC; New York (NY); On-site; USD 116,000 - 142,000; Full time

Benefits offered by this job

Tuition reimbursement

Fitness reimbursement

Employee discounts

Job summary

Booking Holdings is seeking an experienced Workplace Experience Lead to manage and optimize our New York office and regional sites. You will partner with People, IT, Security, and Finance to raise safety, hospitality, and operational excellence across locations.

The role requires strategic planning, strong vendor management, and fiscal oversight, with onsite travel to support regional offices and projects. A competitive benefits package accompanies a base salary range disclosed for CT/NYC metro

Qualifications

• 7 to 10 years of experience in workplace operations, facilities management, corporate real estate, hospitality, or related field.
• Experience supporting multi-site or regional office operations in a fast-paced, high-growth, or evolving environment.
• Prior people management experience, with demonstrated ability to lead onsite and remote teams and influence cross-functional partners.
• Strong experience managing third-party vendors, contracts, and service delivery models.
• Strong fiscal oversight, including reviewing/approving invoices and managing an operations budget.
• Solid understanding of facilities operations, workplace safety, and familiarity with building systems and office technology (audio-visual, room reservation & ticketing applications).
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities across locations and time zones.
• Excellent communication and stakeholder management skills, including experience working with executive leadership.
• Ability to balance strategic planning with practical execution and escalation management.

Responsibilities

• Lead workplace operations and facilities for the primary office, while supporting consistency across regional sites.
• Ensure offices meet high standards for safety, functionality, cleanliness, hospitality, and service delivery.
• Serve as a senior escalation point for workplace issues and lead onsite team performance and daily priorities.
• Drive continuous improvement, standardization, and operational efficiency across multiple locations.
• Manage vendors, contracts, budgets, forecasting, and resource allocation to balance cost, quality, and employee experience.
• Lead workplace projects such as buildouts, relocations, refurbishments, and expansions, ensuring timely and cost-effective delivery.
• Support space planning, utilization analysis, and workplace optimization using data-driven insights.
• Partner cross-functionally with People, IT, leaders, and local teams to enhance workplace experience, onboarding, and office programs.
• Ensure compliance with safety, environmental, and building regulations, while overseeing workplace systems and reporting on key metrics.

Skills

Workplace operations

Vendor management

Budget forecasting

Facilities management

Space planning

Data-driven insights

Cross-functional collaboration

Safety & compliance

Education

Bachelor's degree in Business, Real Estate, Facilities Management, or related field

Tools

Audio-visual systems

Room reservation software

Job description

Booking Holdings is seeking an experienced Workplace Experience Lead to manage and optimize our New York office and regional sites. You will partner with People, IT, Security, and Finance to raise safety, hospitality, and operational excellence across locations.

The role requires strategic planning, strong vendor management, and fiscal oversight, with onsite travel to support regional offices and projects. A competitive benefits package accompanies a base salary range disclosed for CT/NYC metro