Head of Workplace Operations & Experience

Forrest Solutions LLC; New York (NY); On-site; USD 144,000 - 176,000; Full time

Job summary

Opensity Solutions in New York is seeking a seasoned workplace operations leader to oversee a broad portfolio including Office Services, mailroom, hospitality, and conference services. The role combines strategic account leadership with hands-on operational execution to deliver consistent, high-quality results for our clients.

The ideal candidate brings strong leadership, operational discipline, and the ability to engage directly with frontline teams while guiding managers and partners.

Qualifications

• Experienced workplace operations leader combining strategy with hands-on execution.
• Ability to manage multi-service lines (Office Services, mailroom, hospitality).
• Proven track record building client relationships and leading teams.

Responsibilities

• Lead overall account operations and service delivery across the portfolio.
• Oversee Office Services and mailroom to ensure high-quality support.
• Manage staffing, budgets, and performance metrics to meet SLAs.
• Develop and mentor managers and frontline teams.
• Maintain a hands-on onsite presence to uphold standards and resolve issues.

Skills

Leadership

Strategic thinking

Operational discipline

Hands-on

Client relations

Staff development

Job description

Opensity Solutions in New York is seeking a seasoned workplace operations leader to oversee a broad portfolio including Office Services, mailroom, hospitality, and conference services. The role combines strategic account leadership with hands-on operational execution to deliver consistent, high-quality results for our clients.

The ideal candidate brings strong leadership, operational discipline, and the ability to engage directly with frontline teams while guiding managers and partners.