Senior Workplace Experience Leader - Midtown

Baltusrol Golf Club; New York (NY); Hybrid; USD 108,000 - 132,000; Full time

Job summary

Baltusrol Golf Club is seeking a polished Workplace Operations Manager to oversee workplace experience and operations for a large, sophisticated corporate account in Midtown Manhattan. The role demands a high-visibility leader with discretion, attention to detail, and strong client service in a fast-paced environment.

The candidate will lead a ~19+ person national team, manage facilities, hospitality, and client services, and serve as the primary client-facing leader.

Qualifications

• 7+ years of experience in workplace experience, facilities, client services, corporate services, or a related field.
• Strong people-management experience; oversee sizable or multi-location teams.
• Background in financial services or sophisticated professional-services environments preferred.
• Experience overseeing facilities, front-of-house, hospitality, and workplace services.
• Strong vendor management experience, including sourcing and RFPs.

Responsibilities

• Lead and develop a national workplace team of approximately 19+ employees.
• Oversee facilities, reception, hospitality, and client services.
• Serve as the primary client-facing leader for the account.
• Maintain visibility across locations and ensure consistent service standards.
• Manage vendor relationships, sourcing, quotes, and RFP processes.
• Oversee facilities and building-related issues, including after-hours escalation.
• Support employee onboarding, team integration, and workplace programming.
• Partner on corporate events, hospitality, and community-building initiatives.
• Utilize workplace technology and reporting tools to improve operational efficiency.

Skills

Workplace management

Team leadership

Client services

Vendor management

Facilities management

Hospitality

Operations strategy

Communication

Tools

ServiceNow

Job description

Baltusrol Golf Club is seeking a polished Workplace Operations Manager to oversee workplace experience and operations for a large, sophisticated corporate account in Midtown Manhattan. The role demands a high-visibility leader with discretion, attention to detail, and strong client service in a fast-paced environment.

The candidate will lead a ~19+ person national team, manage facilities, hospitality, and client services, and serve as the primary client-facing leader.