Workplace Operations Manager

Confidential Company; New York (NY); On-site; USD 108,000 - 132,000; Full time

Job summary

Confidential Company, a leading global financial services organization, seeks a polished Workplace Operations Manager to oversee workplace experience and operations for a large corporate account in Midtown Manhattan. The role demands discretion, strong client service, and leadership across facilities, hospitality, events, and vendor management.

You will manage a national team (~19+), partner with vendors, and serve as the primary client-facing leader, driving consistent service standards across

Qualifications

• 7+ years of experience in workplace experience, facilities, client services, corporate services, or related field.
• Strong people-management experience
• Background in financial services or similar professional environment preferred.
• Experience overseeing facilities, front-of-house, hospitality, and workplace services
• Strong vendor management experience including sourcing and RFPs
• Exceptional client-facing communication and presentation skills
• Polished, discreet and confident personality with independent judgment
• Comfortable in a high-visibility, fast-paced environment
• Willingness to serve as after-hours/weekend escalation point
• Willingness to travel domestically as needed

Responsibilities

• Lead and develop a national workplace team of approximately 19+ employees
• Oversee facilities, reception, hospitality, and client services
• Serve as the primary client-facing leader for the account
• Maintain visibility across multiple locations and ensure consistent service standards
• Manage vendor relationships, sourcing, quotes, and RFP processes
• Oversee facilities and building-related issues, including after-hours escalation
• Support employee onboarding, team integration, and workplace programming
• Partner on corporate events, hospitality, and community-building initiatives
• Utilize workplace technology and reporting tools to improve operational efficiency

Skills

Leadership

Client Services

Facilities Management

Vendor Management

Stakeholder Management

Job description

A leading global financial services organization is seeking a polished, highly visible Workplace Operations Manager to oversee workplace experience and operations for a large, sophisticated corporate account in Midtown Manhattan.

This is a high-touch, white-glove environment where professional presence, discretion, attention to detail and strong client service are essential. The ideal candidate will be confident operating at the center of a complex workplace operation, managing a large team, overseeing vendors and facilities, and serving as a trusted point of contact for the client.

This is a high-visibility leadership opportunity with significant ownership across workplace experience, facilities, hospitality, events and client management. The account is continuing to grow, offering the opportunity to help shape and develop the workplace experience across a large national organization

Location: Midtown Manhattan

Schedule: 5 days onsite

Compensation: Up to $120K base, DOE + benefits

Travel: Occasional travel domestically as needed

Key Responsibilities:

• Lead and develop a national workplace team of approximately 19+ employees
• Oversee facilities, reception, hospitality, and client services
• Serve as the primary client-facing leader for the account
• Maintain visibility across multiple locations and ensure consistent service standards
• Manage vendor relationships, sourcing, quotes, and RFP processes
• Oversee facilities and building-related issues, including after-hours escalation
• Support employee onboarding, team integration, and workplace programming
• Partner on corporate events, hospitality, and community-building initiatives
• Utilize workplace technology and reporting tools to improve operational efficiency

What We're Looking For:

• 7+ years of experience in workplace experience, facilities, client services, corporate services, or a related field
• Strong people-management experience, ideally overseeing a sizable or multi-location team
• Background in financial services, banking, investment management, private equity, hedge funds, law firms, or another sophisticated professional-services environment strongly preferred
• Experience overseeing facilities, front-of-house, hospitality, and workplace services
• Strong vendor management experience, including sourcing and RFPs
• Exceptional client-facing communication and presentation skills
• Polished, articulate, discreet and confident personality
• Strong independent judgment and decision-making skills
• Comfortable operating in a highly visible, fast-paced environment
• Willingness to serve as an after-hours/weekend escalation point when needed
• Flexibility to travel domestically based on business needs

Nice to Have:

• ServiceNow experience
• Workplace technology/reporting experience
• BMS/building management systems knowledge
• Corporate events or hospitality activation experience
• Experience managing a national account or multiple offices.