Senior Workplace Experience Lead — Flexible Hours

CBRE; South San Francisco (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

CBRE is seeking a Workplace Experience Sr Coordinator to deliver world-class customer service to employees and guests at a designated building in the United States. You will help coordinate quality assurance, track issues, and serve as the liaison among Workplace, Facilities, IT, AV, Security, and vendors.

The role emphasizes daily quality-control walks, detailed documentation, and ensuring spaces meet readiness standards.

Qualifications

• HS Diploma or GED or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Property Management experience preferred but not required.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Responsibilities

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc, leadership-requested reviews of spaces and services by documenting gaps, assigning follow-up, and verifying closure.
• Coordinate handoffs to the responsible CBRE service partner, vendor, Building Technician, building management partner, or internal team without performing the underlying service work.
• Serve as a liaison between Workplace, Facilities, IT, AV, Security, building management, vendors, and other cross-functional teams for issue resolution and escalation.
• Communicate updates clearly, elevate risks or delays, and confirm spaces meet readiness standards before items are considered complete.]
• Maintain accurate quality-control trackers, Jira tickets, coverage maps, service-reference lists, issue-aging reports, and closure records.
• Monitor quality-control observations and related workplace requests across Jira, Slack, email, and other communication channels; confirm the appropriate owner, priority, and status.
• Conduct structured daily quality-control walks across assigned workplace spaces to ensure cleanliness, organization, functionality, hospitality, and readiness standards are maintained.
• Inspect all mapped workplace zones on a defined cadence, including common areas, conference rooms, enclosed rooms, executive areas, pantries, restrooms, circulation paths, storage areas, and less-visible spaces.
• Maintain simple site-specific coverage maps and service-reference lists so recurring routes and rooms are known and do not depend on one person’s memory.
• Validate service coverage after vendor, technician, or staffing transitions so rooms, assets, and service routes are not unintentionally missed.
• Identify visible workplace or real-estate issues, document the location and priority, route them to the appropriate vendor, technician, building management partner, or internal team, and track them through closure.
• Confirm completed work through physical inspection when appropriate rather than relying only on a vendor or ticket update.

Skills

Customer service

Hospitality

Communication

Teamwork

Google Docs

Slack

Jira

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE is seeking a Workplace Experience Sr Coordinator to deliver world-class customer service to employees and guests at a designated building in the United States. You will help coordinate quality assurance, track issues, and serve as the liaison among Workplace, Facilities, IT, AV, Security, and vendors.

The role emphasizes daily quality-control walks, detailed documentation, and ensuring spaces meet readiness standards.