Workplace Experience Manager - Generous PTO & Benefits

CBRE; New York (NY); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

PTO

Job summary

CBRE is seeking a Workplace Experience Manager in New York to oversee a team delivering Concierge, Reception, Meeting & Event Management, and related admin duties. You will supervise staff, develop schedules, coach performance, and ensure high-quality client service in a designated building.

The role requires 5–8 years of experience, strong leadership, and proficiency in Microsoft Office. A Bachelor’s degree is preferred; safety and HSE compliance are part of daily duties.

Qualifications

• Bachelor's degree with 5–8 years of relevant experience or an equivalent mix of experience and education.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising and retention.
• Ability to convey performance expectations and handle challenging information with discretion.
• Leadership skills to motivate the team and impact quality, efficiency and effectiveness.
• Knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.
• As a Supervisor/Manager, comply with HSE training and safety requirements.

Responsibilities

• Provide formal supervision, train staff, conduct evaluations and coaching.
• Coordinate daily activities, set schedules, assign tasks and cross-train.
• Develop trusted client relationships and negotiate with stakeholders.
• Ensure efficient, consistent support and propose process improvements.
• Assess training and technology needs for Workplace Experience teams.
• Manage vendor partnerships and contract services, including insurance compliance.
• Oversee third-party programs (food delivery, events, transportation, mail).
• Lead by example and model CBRE RISE values.
• Identify and resolve day-to-day operational issues.

Skills

Staffing & development

Leadership

Performance evaluations

Communication

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Manager in New York to oversee a team delivering Concierge, Reception, Meeting & Event Management, and related admin duties. You will supervise staff, develop schedules, coach performance, and ensure high-quality client service in a designated building.

The role requires 5–8 years of experience, strong leadership, and proficiency in Microsoft Office. A Bachelor’s degree is preferred; safety and HSE compliance are part of daily duties.