Sr Workplace Experience Manager

CBRE Group, Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Senior Manager in Boston to supervise staff and third-party partners delivering Concierge, Reception, Meeting & Event Management, and admin support.

You will lead daily operations, coach employees, manage budgets, strengthen client relationships, and drive process improvements while championing CBRE RISE values. This role requires strong leadership, strategic thinking, and the ability to collaborate across multiple service lines to ensure

Qualifications

• Experience leading teams of employees and/or contractors.
• Strong communication and coaching abilities.
• Proven track record of improving service quality and efficiency.

Responsibilities

• Supervise employees and third-party staff; conduct evaluations and coaching.
• Coordinate daily team activities; set schedules and deadlines.
• Build and maintain trusted client relationships and negotiate priorities.
• Ensure consistent, efficient support and drive process improvements.
• Oversee vendor partnerships; manage contracts, budgets and cost reductions.
• Lead service continuity planning and testing every six months.

Skills

Team Leadership

Budget Management

Vendor Management

Client Relations

Process Improvement

Job description

About the Role:

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, and cost reductions, and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.