Workplace Experience Manager - New York City, NY

CBRE; New York (NY); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

PTO

Job summary

CBRE is seeking a Workplace Experience Manager in New York to oversee a team delivering Concierge, Reception, Meeting & Event Management, and related admin duties. You will supervise staff, develop schedules, coach performance, and ensure high-quality client service in a designated building.

The role requires 5–8 years of experience, strong leadership, and proficiency in Microsoft Office. A Bachelor’s degree is preferred; safety and HSE compliance are part of daily duties.

Qualifications

• Bachelor's degree with 5–8 years of relevant experience or an equivalent mix of experience and education.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising and retention.
• Ability to convey performance expectations and handle challenging information with discretion.
• Leadership skills to motivate the team and impact quality, efficiency and effectiveness.
• Knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.
• As a Supervisor/Manager, comply with HSE training and safety requirements.

Responsibilities

• Provide formal supervision, train staff, conduct evaluations and coaching.
• Coordinate daily activities, set schedules, assign tasks and cross-train.
• Develop trusted client relationships and negotiate with stakeholders.
• Ensure efficient, consistent support and propose process improvements.
• Assess training and technology needs for Workplace Experience teams.
• Manage vendor partnerships and contract services, including insurance compliance.
• Oversee third-party programs (food delivery, events, transportation, mail).
• Lead by example and model CBRE RISE values.
• Identify and resolve day-to-day operational issues.

Skills

Staffing & development

Leadership

Performance evaluations

Communication

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• Bachelor's Degree required with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset
• As a Supervisor / Manager:
• While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
• Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
• Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
• Support stop work authority when it is exercised in good faith
• Communicate any / all potential workplace hazards and workplace procedures.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more

Compensation

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $110,000 annually and the maximum salary for the Workplace Experience Manager position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).