Senior Workplace Experience Leader

CBRE Group, Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Senior Manager in Boston to supervise staff and third-party partners delivering Concierge, Reception, Meeting & Event Management, and admin support.

You will lead daily operations, coach employees, manage budgets, strengthen client relationships, and drive process improvements while championing CBRE RISE values. This role requires strong leadership, strategic thinking, and the ability to collaborate across multiple service lines to ensure

Qualifications

• Experience leading teams of employees and/or contractors.
• Strong communication and coaching abilities.
• Proven track record of improving service quality and efficiency.

Responsibilities

• Supervise employees and third-party staff; conduct evaluations and coaching.
• Coordinate daily team activities; set schedules and deadlines.
• Build and maintain trusted client relationships and negotiate priorities.
• Ensure consistent, efficient support and drive process improvements.
• Oversee vendor partnerships; manage contracts, budgets and cost reductions.
• Lead service continuity planning and testing every six months.

Skills

Team Leadership

Budget Management

Vendor Management

Client Relations

Process Improvement

Job description

CBRE Group, Inc. is seeking a Workplace Experience Senior Manager in Boston to supervise staff and third-party partners delivering Concierge, Reception, Meeting & Event Management, and admin support.

You will lead daily operations, coach employees, manage budgets, strengthen client relationships, and drive process improvements while championing CBRE RISE values. This role requires strong leadership, strategic thinking, and the ability to collaborate across multiple service lines to ensure