Workplace Experience Manager - New York City, NY

CBRE Group, Inc.; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Manager to lead a team delivering concierge, reception, meeting and event management, and related office services. You will supervise staff, manage schedules, and uphold high service standards for employees and clients in a designated building.

The role focuses on delivering world-class customer service, coordinating daily operations, and building lasting client relationships while ensuring safety and compliance across programs and vendors.

Qualifications

• Ability to supervise and coach staff effectively.
• Experience coordinating daily operations and schedules.
• Strong client-facing skills and relationship management.
• Knowledge of safety standards and vendor negotiations.

Responsibilities

• Supervise employees, train and evaluate performance.
• Coordinate daily activities, assign tasks and manage schedules.
• Build trusted client relationships and resolve priority conflicts.
• Identify process improvements and ensure efficient, consistent support.
• Oversee third-party vendor programs and contracts, ensuring compliance.

Job description

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.