Senior Workforce Planner: Remote Forecasting & Capacity

Humana Inc; Madison (WI); Remote; USD 71,000 - 98,000; Full time

Job summary

CenterWell Pharmacy, part of Humana, is seeking a Senior workforce planning analyst to own forecasting, budgeting, and capacity planning for a centralized WFM Planning team supporting multiple pharmacy departments.

You will lead long‑term demand forecasting, build rolling capacity plans, drive the annual budgeting cycle, and mentor planning analysts to raise the team’s analytical maturity.

Qualifications

• 5+ years of workforce management experience with direct ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment.
• Demonstrated experience building long‑term forecasts and capacity plans (headcount, hiring, attrition, shrinkage, or occupancy) - not just schedule administration.
• Strong financial skills: experience supporting budgeting cycles and producing variance/attribution analysis.
• Advanced Excel skills (modeling, Power Query, or similar); comfort working with large operational datasets
• Excellent communication skills — able to present plans and trade‑offs clearly to operations leaders and executives
• Proven ability to work independently, manage competing priorities, and drive alignment across stakeholders without direct authority

Responsibilities

• Own long‑term demand forecasting for assigned departments — translating prescription volume, contact drivers, handle time, and shrinkage assumptions into defensible workload and headcount projections across pharmacists, pharmacy technicians, and support roles.
• Build and maintain rolling capacity plans at the site, vendor, and skill level — balancing hiring plans, attrition, training pipelines, and occupancy targets against monthly and seasonal demand.
• Drive the annual budgeting and planning cycle, partnering with Finance to align workforce cost projections with department budgets, and producing budget‑vs‑actual variance analysis that explains why results moved, not just that they did.
• Lead monthly capacity reviews with operations and finance stakeholders — presenting hiring plans, surfacing risks early, and securing alignment on trade‑offs
• Improve the practice itself: refine forecasting methodologies, strengthen assumption governance, document standards, and raise the analytical maturity of how we plan
• Partner cross‑functionally with Operations, Finance, HR/Talent Acquisition, Training, and vendor partners to ensure plans are executable — not just mathematically sound
• Mentor and influence — share expertise with planning analysts across the team and champion consistent, repeatable planning standards

Skills

Forecasting

Capacity planning

Budgeting

Excel modeling

Communication

Independence

Education

Bachelor's degree

Tools

SQL

Python

Power BI

Tableau

Job description

CenterWell Pharmacy, part of Humana, is seeking a Senior workforce planning analyst to own forecasting, budgeting, and capacity planning for a centralized WFM Planning team supporting multiple pharmacy departments.

You will lead long‑term demand forecasting, build rolling capacity plans, drive the annual budgeting cycle, and mentor planning analysts to raise the team’s analytical maturity.