Remote Senior Workforce Planner — Forecasting & Capacity

Humana Inc; Lincoln (NE); Remote; USD 71,000 - 98,000; Full time

Job summary

CenterWell Pharmacy in Lincoln, Nebraska, seeks a Senior Workforce Planning Analyst to own forecasting, budgeting, and capacity planning for a centralized WFM team supporting clinical pharmacy operations.

You will improve and standardize models, lead budget cycles, and partner with Finance and Operations to ensure executable staffing plans. Remote work with occasional travel is expected.

Qualifications

• 5+ years of workforce management experience with forecasting or capacity planning in healthcare or similar operations.
• Experience building long-term forecasts and capacity plans beyond schedule administration.
• Strong financial skills: budgeting cycles and variance attribution analysis.
• Advanced Excel skills and ability to work with large datasets.
• Excellent communication: present plans and trade-offs to leaders.

Responsibilities

• Own long-term demand forecasting for assigned departments and translate workload into headcount projections across roles.
• Build and maintain rolling capacity plans at site, vendor, and skill levels.
• Drive annual budgeting and planning cycles with Finance, produce variance analysis.
• Lead monthly capacity reviews with operations and finance, align on trade-offs.
• Refine forecasting methodologies, governance, and standards to raise analytic maturity.
• Partner cross-functionally with Operations, Finance, HR, Training, and vendors to ensure executable plans.
• Mentor and influence planning analysts to promote consistent standards.

Skills

Forecasting

Capacity planning

Advanced Excel

Communication

Independent work

Education

Bachelor's degree

Tools

Verint

NICE IEX

Genesys

Calabrio

Power BI

Tableau

SQL

Python

R

Job description

CenterWell Pharmacy in Lincoln, Nebraska, seeks a Senior Workforce Planning Analyst to own forecasting, budgeting, and capacity planning for a centralized WFM team supporting clinical pharmacy operations.

You will improve and standardize models, lead budget cycles, and partner with Finance and Operations to ensure executable staffing plans. Remote work with occasional travel is expected.